Shaw Communications: Custumer wait times are horrible, custumer serc...
A Shaw Communications customer review by GetHuman user GetHuman-173282 from November 6th, 2017
Background on GetHuman-173282's case
GetHuman: GetHuman-173282 - can you tell our other Shaw Communications customers when your case took place?
GetHuman-173282: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-173282 a list of common Shaw Communications problems)
GetHuman-173282: "Update account information" was why I was trying to call.
GetHuman-173282's review of Shaw Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-173282: Custumer wait times are horrible, custumer serce just trys to smooth things over but don't actually fix my problem, calling back for the *th time, * hrs waiting time so far.
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
GetHuman-173282: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-173282: I'd give them a three out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
GetHuman-173282: For that I would say four out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
GetHuman-173282: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-173282 taken from his Shaw Communications customer service problem that occurred on November 1st, 2017.