Shaw Communications: Shaw has really sank in terms of customer servi...
A Shaw Communications customer review by GetHuman user ~Quesnel Kid from November 6th, 2017
Background on ~Quesnel Kid's case
GetHuman: ~Quesnel Kid - can you tell our other Shaw Communications customers when your case took place?
~Quesnel Kid: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Quesnel Kid a list of common Shaw Communications problems)
~Quesnel Kid: "Complaint" was why I was trying to call.
~Quesnel Kid's review of Shaw Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quesnel Kid: Shaw has really sank in terms of customer service. They now are below Telus, if thats possible. They have also placed a series of "blocks" between themselves and the public to ensure they can tell the CRTC they are complint with terms, but in fact have arranged to ensure that they can appear to take customer issues but with minimum staff. Its an old game and they play it badly. What someone neds to do is find the phone numbers for Shaw lines of business and post them. If you have a problem with your home phone then go to a business manager with your problem and tell them to get back to you in person. That will get the call centres staffed and hold the management accountable.
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
~Quesnel Kid: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quesnel Kid: I'd give them a three out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
~Quesnel Kid: For that I would say four out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
~Quesnel Kid: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quesnel Kid taken from his Shaw Communications customer service problem that occurred on October 27th, 2017.