Shaw Communications: The wait time was absolutely terrible. The pers...
A Shaw Communications customer review by GetHuman user ~minitech from November 6th, 2017
Background on ~minitech's case
GetHuman: ~minitech - can you tell our other Shaw Communications customers when your case took place?
~minitech: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~minitech a list of common Shaw Communications problems)
~minitech: "Setup service" was why I was trying to call.
~minitech's review of Shaw Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~minitech: The wait time was absolutely terrible. The person was nice and friendly, tried lots of things, but couldn't fix my problem. (I ended up wiping the computer.) They do follow up with calls to make sure the problem is solved, but given that they don't really help solve the problem and instead recommend expensive local computer professionals...
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
~minitech: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~minitech: I'd give them a four out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
~minitech: For that I would say three out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
~minitech: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~minitech taken from his Shaw Communications customer service problem that occurred on October 30th, 2017.