Shoe-store.net: I've tried everyday for one month to reach a hu...
A Shoe-store.net customer review by GetHuman user ~SCB from November 25th, 2017
Background on ~SCB's case
GetHuman: ~SCB - can you tell our other Shoe-store.net customers when your case took place?
~SCB: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Shoe-store.net, and if so, how?
GetHuman: And which of these common Shoe-store.net customer issues best describes the reason you wanted to talk to them?
(Shows ~SCB a list of common Shoe-store.net problems)
~SCB: "Warranty claim" was why I was trying to call.
~SCB's review of Shoe-store.net customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoe-store.net customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SCB: I've tried everyday for one month to reach a human and NOTHING. The phone goes to voice mail claiming that I'll be helped shortly, only to have another voice say there's a technical problem & to try later. I've emailed them twice and no one's gotten back to me about my order. Pathetic!
GetHuman: Let's quantify your experience contacting Shoe-store.net. On a scale of 1 to 5, how easy is it go get help on a Shoe-store.net problem?
~SCB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SCB: I'd give them a one out of five on communication.
GetHuman: And what about Shoe-store.net's ability to quickly and effectively address your problem?
~SCB: For that I would say two out of five.
GetHuman: And finally- any advice for other Shoe-store.net customers?
~SCB: Call them early in the day or late. Don't forget any personal or account information you might need for Shoe-store.net to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SCB taken from his Shoe-store.net customer service problem that occurred on November 24th, 2017.
Shoe-store.net
1.00 of 5 stars | 4 reviews
~SCB's Shoe-store.net Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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