ShoeBuy.com: she had no idea what was going on with my order...
A ShoeBuy.com customer review by GetHuman user ~Laney from November 15th, 2017
Background on ~Laney's case
GetHuman: ~Laney - can you tell our other ShoeBuy.com customers when your case took place?
~Laney: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to ShoeBuy.com, and if so, how?
GetHuman: And which of these common ShoeBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Laney a list of common ShoeBuy.com problems)
~Laney: "Complaint" was why I was trying to call.
~Laney's review of ShoeBuy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ShoeBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laney: she had no idea what was going on with my order, still not shipped a week after confirmation of purchase, she said they sh ip directly from the manafacturer and they might, MIGHT, be backlogged. that was all the info i got
GetHuman: Let's quantify your experience contacting ShoeBuy.com. On a scale of 1 to 5, how easy is it go get help on a ShoeBuy.com problem?
~Laney: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laney: I'd give them a three out of five on communication.
GetHuman: And what about ShoeBuy.com's ability to quickly and effectively address your problem?
~Laney: For that I would say one out of five.
GetHuman: And finally- any advice for other ShoeBuy.com customers?
~Laney: Call them early in the day or late. Don't forget any personal or account information you might need for ShoeBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laney taken from his ShoeBuy.com customer service problem that occurred on November 12th, 2017.