Shoes.com: YOU SAID YOUR SERVICE IS AVAILABLE ****. THAT'S...
A Shoes.com customer review by GetHuman user GetHuman-17460 from November 17th, 2017
Background on GetHuman-17460's case
GetHuman: GetHuman-17460 - can you tell our other Shoes.com customers when your case took place?
GetHuman-17460: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Shoes.com, and if so, how?
GetHuman: And which of these common Shoes.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17460 a list of common Shoes.com problems)
GetHuman-17460: "Warranty claim" was why I was trying to contact.
GetHuman-17460's review of Shoes.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoes.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17460: YOU SAID YOUR SERVICE IS AVAILABLE ****. THAT'S NOT SO. THE OPERATOR SAID CALL BACK, YOU ARE CLOSED. AN ORDER I HAVE BEEN TRYING TO PLACE FOR WEEKS. AND CANT DO SO.
GetHuman: Let's quantify your experience contacting Shoes.com. On a scale of 1 to 5, how easy is it go get help on a Shoes.com problem?
GetHuman-17460: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17460: I'd give them a five out of five on communication.
GetHuman: And what about Shoes.com's ability to quickly and effectively address your problem?
GetHuman-17460: For that I would say three out of five.
GetHuman: And finally- any advice for other Shoes.com customers?
GetHuman-17460: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shoes.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17460 taken from his Shoes.com customer service problem that occurred on November 8th, 2017.
Shoes.com
4.00 of 5 stars | 5 reviews
GetHuman-17460's Shoes.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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