Shopcuscus.com: I am very displeased that the final solution to...
A Shopcuscus.com customer review by GetHuman user ~In Awe from November 19th, 2017
Background on ~In Awe's case
GetHuman: ~In Awe - can you tell our other Shopcuscus.com customers when your case took place?
~In Awe: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Shopcuscus.com, and if so, how?
GetHuman: And which of these common Shopcuscus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~In Awe a list of common Shopcuscus.com problems)
~In Awe: "Track order" was why I was trying to call.
~In Awe's review of Shopcuscus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shopcuscus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~In Awe: I am very displeased that the final solution to Shopcuscus*Axon's ridiculous business*shipping *****-up was a refund that did not include the costs that I incurred for shipping. It took one month for you to find your best solution which left me, a customer who paid for a product upfront in full, with nothing but a loss of $** and in search of an expensive replacement option from a competitor.***Accidents happen and mistakes are just part of doing business. It is a company's commitment and extra care in situations where the company is in error where you have an opportunity to take a bad situation and come out a hero.***Or......NOT***At my own expense and on my long distance phone time I spoon fed you the details of the transaction, assisted with pointing out the flaws and issues with your typical customer service policy and how this situation requires further consideration, I suggested reasonable and fair solutions, and frankly did "your" job from start to finish.***And in the end I a
GetHuman: Let's quantify your experience contacting Shopcuscus.com. On a scale of 1 to 5, how easy is it go get help on a Shopcuscus.com problem?
~In Awe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~In Awe: I'd give them a one out of five on communication.
GetHuman: And what about Shopcuscus.com's ability to quickly and effectively address your problem?
~In Awe: For that I would say four out of five.
GetHuman: And finally- any advice for other Shopcuscus.com customers?
~In Awe: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shopcuscus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~In Awe taken from his Shopcuscus.com customer service problem that occurred on November 14th, 2017.
Shopcuscus.com
1.00 of 5 stars | 4 reviews
~In Awe's Shopcuscus.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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