Shopfamilytree.com: After the call was answered electronically I li...
A Shopfamilytree.com customer review by GetHuman user ~CWG from November 26th, 2017
Background on ~CWG's case
GetHuman: ~CWG - can you tell our other Shopfamilytree.com customers when your case took place?
~CWG: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Shopfamilytree.com, and if so, how?
GetHuman: And which of these common Shopfamilytree.com customer issues best describes the reason you wanted to talk to them?
(Shows ~CWG a list of common Shopfamilytree.com problems)
~CWG: "Cancel order" was why I was trying to call.
~CWG's review of Shopfamilytree.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shopfamilytree.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CWG: After the call was answered electronically I listened to music for * minutes and then got an electronic message giving me other options to contact the company, including leaving a message which they stated would be returned within ** hours, but after the message ended the call was cut off without an opportunity to leave a message. This is my third attempt to get info on an order. The first time I was told they would "reach out" to the company sending the item and let me know via email what was happening. After several days with no response I received an email telling me that my concern had been addressed and wanted me to confirm that the problem had been corrected. After I responded telling them about my previous call and that I had heard nothing I then received an email telling me that my order was to be shipped in *-** days. There was no tracking info and I have heard nothing since.
GetHuman: Let's quantify your experience contacting Shopfamilytree.com. On a scale of 1 to 5, how easy is it go get help on a Shopfamilytree.com problem?
~CWG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CWG: I'd give them a one out of five on communication.
GetHuman: And what about Shopfamilytree.com's ability to quickly and effectively address your problem?
~CWG: For that I would say two out of five.
GetHuman: And finally- any advice for other Shopfamilytree.com customers?
~CWG: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shopfamilytree.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CWG taken from his Shopfamilytree.com customer service problem that occurred on November 18th, 2017.
Shopfamilytree.com
1.00 of 5 stars | 3 reviews
~CWG's Shopfamilytree.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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