Shopify: Wanted to speak to risk mgmt dept via phone! A...

A Shopify customer review by GetHuman user ~madeabadchoicewithshopify from November 28th, 2017

Background on ~madeabadchoicewithshopify's case

GetHuman: ~madeabadchoicewithshopify - can you tell our other Shopify customers when your case took place?
~madeabadchoicewithshopify: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Shopify, and if so, how?
~madeabadchoicewithshopify: I used a live chat I found on the GetHuman Shopify customer service contact info page: Contact Shopify Customer Service
GetHuman: And which of these common Shopify customer issues best describes the reason you wanted to talk to them?
(Shows ~madeabadchoicewithshopify a list of common Shopify problems)
~madeabadchoicewithshopify: "Warranty claim" was why I was trying to contact.

~madeabadchoicewithshopify's review of Shopify customer service

GetHuman: So how would you sum up your experience for GetHuman's Shopify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madeabadchoicewithshopify: Wanted to speak to risk mgmt dept via phone! Apparently they don't have ONE! What kind of business is this? * I shouldn't have signed up with.
GetHuman: Let's quantify your experience contacting Shopify. On a scale of 1 to 5, how easy is it go get help on a Shopify problem?
~madeabadchoicewithshopify: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madeabadchoicewithshopify: I'd give them a one out of five on communication.
GetHuman: And what about Shopify's ability to quickly and effectively address your problem?
~madeabadchoicewithshopify: For that I would say one out of five.
GetHuman: And finally- any advice for other Shopify customers?
~madeabadchoicewithshopify: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shopify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madeabadchoicewithshopify taken from his Shopify customer service problem that occurred on November 24th, 2017.

Shopify

1.00 of 5 stars | 29 reviews

~madeabadchoicewithshopify's Shopify Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Shopify, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Shopify in any way.

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