Silkies.com: Send incorrect item. Tried twice to call could...

A Silkies.com customer review by GetHuman user ~scottie13 from November 21st, 2017

Background on ~scottie13's case

GetHuman: ~scottie13 - can you tell our other Silkies.com customers when your case took place?
~scottie13: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Silkies.com, and if so, how?
~scottie13: I used the 877-343-3467 number I found for on the GetHuman Silkies.com customer phone number page I was on: Silkies.com Customer Service Phone Number
GetHuman: And which of these common Silkies.com customer issues best describes the reason you wanted to talk to them?
(Shows ~scottie13 a list of common Silkies.com problems)
~scottie13: "Overcharge/Strange charge" was why I was trying to call.

~scottie13's review of Silkies.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Silkies.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scottie13: Send incorrect item. Tried twice to call could not connect. I would never order what was sent. I wanted Knee-hi's in Mocha sent pantyhose and would not order the kind that was sent. Everything was in black. Want to return. My customer *is ******
GetHuman: Let's quantify your experience contacting Silkies.com. On a scale of 1 to 5, how easy is it go get help on a Silkies.com problem?
~scottie13: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scottie13: I'd give them a three out of five on communication.
GetHuman: And what about Silkies.com's ability to quickly and effectively address your problem?
~scottie13: For that I would say one out of five.
GetHuman: And finally- any advice for other Silkies.com customers?
~scottie13: Call them early in the day or late. Don't forget any personal or account information you might need for Silkies.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scottie13 taken from his Silkies.com customer service problem that occurred on November 12th, 2017.

Silkies.com

1.00 of 5 stars | 1 reviews

~scottie13's Silkies.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Silkies.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Silkies.com in any way.

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