Simple Mobile: $**.** Everything Unlimited it is SCAM. You wil...
A Simple Mobile customer review by GetHuman user ~JBCool from November 15th, 2017
Background on ~JBCool's case
GetHuman: ~JBCool - can you tell our other Simple Mobile customers when your case took place?
~JBCool: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~JBCool a list of common Simple Mobile problems)
~JBCool: "Technical support" was why I was trying to call.
~JBCool's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JBCool: $**.** Everything Unlimited it is SCAM. You will not get Unlimited Data. After *gb it will drop like a stone in the water.*Calling them you will get a *** wrong answers why your speed dropped. Just remember - No streaming Videos, Music watching Netflix or YouTube. If you watch the videos often some of them get massage saying that you abusing there service or just like me they just kill the speed.**UPDATE.......*** Hours Later I got massage from Them.**"Your Simple Mobile Data service is at risk of being suspended due to violation of terms and conditions. Call Simple Mobile for Additional Information"**This it there way saying this is *G unlimited as long you don't watch Videos or listen to internet music.............
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~JBCool: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JBCool: I'd give them a two out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~JBCool: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~JBCool: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JBCool taken from his Simple Mobile customer service problem that occurred on November 13th, 2017.