Simple Mobile: Do not under any circumstances use this provide...
A Simple Mobile customer review by GetHuman user ~damon from November 22nd, 2017
Background on ~damon's case
GetHuman: ~damon - can you tell our other Simple Mobile customers when your case took place?
~damon: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~damon a list of common Simple Mobile problems)
~damon: "Lower my bill" was why I was trying to call.
~damon's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~damon: Do not under any circumstances use this provider they are a scam. I tried to recharge my prepaid phone plan and it rejected my credit card, I have had this card not work at various establishments and thought little of it. I than used a second card with the same result and while it said the transaction didn't work I decided to check..... Yes both transactions have been debited from my accounts.**No big deal its probably an honest mistake. I contacted the online help desk on two separate occasions, gave them copies of the debits from my bank statements and explained my situation, I was told that they didn't withdraw the money(yes the company name shows on the statement)**I obviously wasn't happy with this and asked for there supervisors contact details which was ignored.**DO NOT USE THIS COMPANY. If your didn't see these poor reviews before getting them for gods sake change provider(I certainly wouldn't set up a direct debit with them)*YOU HAVE ALL BEEN WARNED this company is a scam
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~damon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~damon: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~damon: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~damon: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~damon taken from his Simple Mobile customer service problem that occurred on November 18th, 2017.