Simple Mobile: First they need to hire people in indian that c...
A Simple Mobile customer review by GetHuman user ~Unsatisfied Girl from November 17th, 2017
Background on ~Unsatisfied Girl's case
GetHuman: ~Unsatisfied Girl - can you tell our other Simple Mobile customers when your case took place?
~Unsatisfied Girl: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied Girl a list of common Simple Mobile problems)
~Unsatisfied Girl: "Change plan" was why I was trying to call.
~Unsatisfied Girl's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied Girl: First they need to hire people in indian that can communicate in english, this person was unable to fix my issue that had the gall to sugess i buy a new sim wtf
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Unsatisfied Girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied Girl: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Unsatisfied Girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Unsatisfied Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied Girl taken from his Simple Mobile customer service problem that occurred on November 14th, 2017.