Simple Mobile: I reactivated my son's line after ** days ( he...
A Simple Mobile customer review by GetHuman user ~Nothing simple about this comp from November 18th, 2017
Background on ~Nothing simple about this comp's case
GetHuman: ~Nothing simple about this comp - can you tell our other Simple Mobile customers when your case took place?
~Nothing simple about this comp: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Nothing simple about this comp a list of common Simple Mobile problems)
~Nothing simple about this comp: "Service problem" was why I was trying to call.
~Nothing simple about this comp's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nothing simple about this comp: I reactivated my son's line after ** days ( he was grounded)*AFTER they take my card number to charge me **.** for his **.** monthly plan they tell me that the sim card was expired and that I need to purchase a new sim card.*I go an purchase a new sim card and called them back and everything was suppose to be all set.. Well I just powered phone back on and now its telling me INVALID SIM. so I call back and now the story is it will take ** hours to activate the new SIM.. NEVER EVER AGAIN ..
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Nothing simple about this comp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nothing simple about this comp: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Nothing simple about this comp: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Nothing simple about this comp: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nothing simple about this comp taken from his Simple Mobile customer service problem that occurred on November 16th, 2017.