Simple Mobile: my first time with them was smooth the number p...
A Simple Mobile customer review by GetHuman user ~CHINNO from October 31st, 2017
Background on ~CHINNO's case
GetHuman: ~CHINNO - can you tell our other Simple Mobile customers when your case took place?
~CHINNO: Yes. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~CHINNO a list of common Simple Mobile problems)
~CHINNO: "Overcharge/Strange charge" was why I was trying to call.
~CHINNO's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CHINNO: my first time with them was smooth the number porting went fine here is what i thought was cheating they allow you to sigh up for the $** service which should include the works text web and talk.....only to find out that i have no web and i cannot get picture message ...so i called customer service which took * hrs then i was told that they don't support blackberry web or picture text so i ask for $** back to be placed on my international since i was not informed and was told that there was no guarantee......the coverage is good as it is on the T-MOBILE NETWORK BUT THEY HAVE A LOT TO WORK ON CUSTOMER SERVICE *****!!!!
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~CHINNO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CHINNO: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~CHINNO: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~CHINNO: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CHINNO taken from his Simple Mobile customer service problem that occurred on October 23rd, 2017.