Singapore Air: No help as they had to revert to Australia whom...
A Singapore Air customer review by GetHuman user ~hdevonrex from November 20th, 2017
Background on ~hdevonrex's case
GetHuman: ~hdevonrex - can you tell our other Singapore Air customers when your case took place?
~hdevonrex: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Singapore Air, and if so, how?
GetHuman: And which of these common Singapore Air customer issues best describes the reason you wanted to talk to them?
(Shows ~hdevonrex a list of common Singapore Air problems)
~hdevonrex: "Change flight" was why I was trying to call.
~hdevonrex's review of Singapore Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Singapore Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hdevonrex: No help as they had to revert to Australia whom whereby blatantly refuse to call back to resolve change of date on ticket unless I pay for another ticket. Only joy is that this number gave me a number in Singapore to lodge my complaint or request to change date on my unused ticket.
GetHuman: Let's quantify your experience contacting Singapore Air. On a scale of 1 to 5, how easy is it go get help on a Singapore Air problem?
~hdevonrex: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hdevonrex: I'd give them a four out of five on communication.
GetHuman: And what about Singapore Air's ability to quickly and effectively address your problem?
~hdevonrex: For that I would say five out of five.
GetHuman: And finally- any advice for other Singapore Air customers?
~hdevonrex: Call them early in the day or late. Don't forget any personal or account information you might need for Singapore Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hdevonrex taken from his Singapore Air customer service problem that occurred on November 14th, 2017.