Sirius/XM: First off companies should not be outsourcing w...

A Sirius/XM customer review by GetHuman user ~Dx from November 25th, 2017

Background on ~Dx's case

GetHuman: ~Dx - can you tell our other Sirius/XM customers when your case took place?
~Dx: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~Dx: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Dx a list of common Sirius/XM problems)
~Dx: "Cancel service" was why I was trying to call.

~Dx's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dx: First off companies should not be outsourcing work to foreign countries when there are plent of people in the USA who need jobs. Secondly they used my card without my permission to renew my subscription. I asked to be compensated for my troubles. I was basically laughed out. Horrible horrible company and service
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Dx: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dx: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Dx: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Dx: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dx taken from his Sirius/XM customer service problem that occurred on November 22nd, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

~Dx's Sirius/XM Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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