Sirius/XM: Hard to understand. Conflicting info from * dif...

A Sirius/XM customer review by GetHuman user GetHuman-395735 from November 19th, 2017

Background on GetHuman-395735's case

GetHuman: GetHuman-395735 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-395735: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman-395735: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-395735 a list of common Sirius/XM problems)
GetHuman-395735: "Dispute a Charge" was why I was trying to call.

GetHuman-395735's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-395735: Hard to understand. Conflicting info from * different techs. Complete waste of ** mins. Live chat was even worse.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-395735: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-395735: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-395735: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-395735: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-395735 taken from his Sirius/XM customer service problem that occurred on November 12th, 2017.


2.72 of 5 stars | 296 reviews

GetHuman-395735's Sirius/XM Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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