Sirius/XM: I am so tired os Sirius Radio They keep chargin...
A Sirius/XM customer review by GetHuman user ~pissedoffcust from November 23rd, 2017
Background on ~pissedoffcust's case
GetHuman: ~pissedoffcust - can you tell our other Sirius/XM customers when your case took place?
~pissedoffcust: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~pissedoffcust a list of common Sirius/XM problems)
~pissedoffcust: "Cancel service" was why I was trying to call.
~pissedoffcust's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissedoffcust: I am so tired os Sirius Radio They keep charging my account for radios that I canceled in Nov ** **** to aug * ****, they kept telling me that I never canceled the Radio ,I was past around to * different agents each with no knowledge of what the last agent said and passed through two superviser, when the last one finally found, that I did indeed canceled the radio in nov ** **** , she said she would make a note in the system, and they would reimburse me for all the mouths that I was charge, then stated she is transferring me to the department that would take care of it, That was a lie, because she transferred me to another clueless agent that did not know what was going on, and once again I had to tell the same story to him, which went nowhere. P.S still on the phone with Sirius ** min later.all over maybe $*** in charges, I guess loyal customers don't mean anything to them. I have been with them for over ** years. Time to use pandora.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~pissedoffcust: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissedoffcust: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~pissedoffcust: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~pissedoffcust: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissedoffcust taken from his Sirius/XM customer service problem that occurred on November 22nd, 2017.