Sirius/XM: I had, HAD, * XM radios. After calling repeate...
A Sirius/XM customer review by GetHuman user ~ed antie from November 27th, 2017
Background on ~ed antie's case
GetHuman: ~ed antie - can you tell our other Sirius/XM customers when your case took place?
~ed antie: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~ed antie a list of common Sirius/XM problems)
~ed antie: "Change Services" was why I was trying to call.
~ed antie's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ed antie: I had, HAD, * XM radios. After calling repeatedly to an overseas call center, in every case they will announce themselves with an Americans name, I got tired of being treated as a child and canceled all my services. Pandora radio works great in all my auto's and only cost **.** per year. Call them and you speak to Americans.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~ed antie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ed antie: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~ed antie: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~ed antie: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ed antie taken from his Sirius/XM customer service problem that occurred on November 24th, 2017.