Sirius/XM: I like the sirius*xm service but removing a car...
A Sirius/XM customer review by GetHuman user ~cookdg1 from November 18th, 2017
Background on ~cookdg1's case
GetHuman: ~cookdg1 - can you tell our other Sirius/XM customers when your case took place?
~cookdg1: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~cookdg1 a list of common Sirius/XM problems)
~cookdg1: "Dispute a Charge" was why I was trying to call.
~cookdg1's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cookdg1: I like the sirius*xm service but removing a car from your account is extremely difficult. You cannot use their chat feature to remove a car nor can you do it online. You are forced to call so they can "make sure" you really want to cancel the radio even if you have other active radios. This is completely unacceptable.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~cookdg1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cookdg1: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~cookdg1: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~cookdg1: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cookdg1 taken from his Sirius/XM customer service problem that occurred on November 17th, 2017.