Sirius/XM: I renewed my acct with a rep * months ago and t...
A Sirius/XM customer review by GetHuman user ~hutchmike from November 25th, 2017
Background on ~hutchmike's case
GetHuman: ~hutchmike - can you tell our other Sirius/XM customers when your case took place?
~hutchmike: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~hutchmike a list of common Sirius/XM problems)
~hutchmike: "Change Services" was why I was trying to call.
~hutchmike's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hutchmike: I renewed my acct with a rep * months ago and told her I remember the call and she said it wouldn't be. I got charged two days ago for an amount that put my acct negative. I called they refunded the amount but it will take *-* days. I talked to my bank and was told sirus should cancel the charge rather than refund it as if its canceled it would be like it never happened while waiting for a refund may create overdraft charges. Well I haven't seen them yet but called Sirius. They said they cannot refund any overdraft charges and kept claiming its not their fault basically. Saying it automatically renews. Even though their rep did not do her job removing the card. I do not ever do auto pay anywhere so why would I here. So called this number today and lady answered again saying they don't refund fees. And told me the other rep would have had to check the box to save card info and would have to tell me that. Which was not done. Finally they offered me a credit on me renewal for *
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~hutchmike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hutchmike: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~hutchmike: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~hutchmike: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hutchmike taken from his Sirius/XM customer service problem that occurred on November 18th, 2017.