Sirius/XM: Rage defused. Satisfactory deal closed. :-) My...
A Sirius/XM customer review by GetHuman user ~Bruzote from November 18th, 2017
Background on ~Bruzote's case
GetHuman: ~Bruzote - can you tell our other Sirius/XM customers when your case took place?
~Bruzote: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruzote a list of common Sirius/XM problems)
~Bruzote: "Complaint" was why I was trying to call.
~Bruzote's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruzote: Rage defused. Satisfactory deal closed. :-) My radio broke for the *th or *th time. I wanted to cancel, so they offered a completely free radio. I am sick of the crappy radios. SiriusXM should stop licensing crappy radio manufacturers and let competition drive up the quality (robustness matters!). Fact: I don't bother to program presets. Why should I? They'll just be useless in four months when the radio breaks.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Bruzote: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruzote: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Bruzote: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Bruzote: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruzote taken from his Sirius/XM customer service problem that occurred on November 11th, 2017.