Sirius/XM: The absolute worse customer service. I wait...
A Sirius/XM customer review by GetHuman user GetHuman-16005 from November 18th, 2017
Background on GetHuman-16005's case
GetHuman: GetHuman-16005 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-16005: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16005 a list of common Sirius/XM problems)
GetHuman-16005: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-16005's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16005: The absolute worse customer service. I wait ** minutes and then get disconnected. I received a bill that I'm unaware of no one can tell me what it is for. In the past they've charge an old credit card after ** months of inactivity. It took two months to have it rectified. I can't believe they are still in business.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-16005: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16005: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-16005: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-16005: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16005 taken from his Sirius/XM customer service problem that occurred on November 16th, 2017.