Sirius/XM: There is a very big gap of communication betwee...
A Sirius/XM customer review by GetHuman user ~A J from November 13th, 2017
Background on ~A J's case
GetHuman: ~A J - can you tell our other Sirius/XM customers when your case took place?
~A J: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~A J a list of common Sirius/XM problems)
~A J: "Account access" was why I was trying to call.
~A J's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A J: There is a very big gap of communication between Sirius Radio and the customer. They keep talking when you are trying to explain the problem. Very frustrating. One gentleman was laughing with his co-workers while transferring me to another "customer care"
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~A J: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A J: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~A J: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~A J: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A J taken from his Sirius/XM customer service problem that occurred on November 10th, 2017.