Sisna: The representative (in the Philippines)spoke go...
A Sisna customer review by GetHuman user GetHuman-430043 from November 21st, 2017
Background on GetHuman-430043's case
GetHuman: GetHuman-430043 - can you tell our other Sisna customers when your case took place?
GetHuman-430043: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Sisna, and if so, how?
GetHuman: And which of these common Sisna customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430043 a list of common Sisna problems)
GetHuman-430043: "Lower my bill" was why I was trying to call.
GetHuman-430043's review of Sisna customer service
GetHuman: So how would you sum up your experience for GetHuman's Sisna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430043: The representative (in the Philippines)spoke good English but had no authority to solve my problem or to direct me to someone here in Salt Lake that I could talk to. Said his supervisor would call me back, but he never did.
GetHuman: Let's quantify your experience contacting Sisna. On a scale of 1 to 5, how easy is it go get help on a Sisna problem?
GetHuman-430043: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430043: I'd give them a four out of five on communication.
GetHuman: And what about Sisna's ability to quickly and effectively address your problem?
GetHuman-430043: For that I would say one out of five.
GetHuman: And finally- any advice for other Sisna customers?
GetHuman-430043: Call them early in the day or late. Don't forget any personal or account information you might need for Sisna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430043 taken from his Sisna customer service problem that occurred on November 12th, 2017.
Sisna
1.00 of 5 stars | 11 reviews
GetHuman-430043's Sisna Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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