Skechers: I have been trying to return a pair of Skeckers...
A Skechers customer review by GetHuman user ~Lois Malcak from November 13th, 2017
Background on ~Lois Malcak's case
GetHuman: ~Lois Malcak - can you tell our other Skechers customers when your case took place?
~Lois Malcak: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Skechers, and if so, how?
GetHuman: And which of these common Skechers customer issues best describes the reason you wanted to talk to them?
(Shows ~Lois Malcak a list of common Skechers problems)
~Lois Malcak: "Warranty claim" was why I was trying to call.
~Lois Malcak's review of Skechers customer service
GetHuman: So how would you sum up your experience for GetHuman's Skechers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lois Malcak: I have been trying to return a pair of Skeckers shape ups because my orthopedic surgeon told me not to wear them. They are bad for knees. Results with customers servive has been very slow.
GetHuman: Let's quantify your experience contacting Skechers. On a scale of 1 to 5, how easy is it go get help on a Skechers problem?
~Lois Malcak: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lois Malcak: I'd give them a two out of five on communication.
GetHuman: And what about Skechers's ability to quickly and effectively address your problem?
~Lois Malcak: For that I would say five out of five.
GetHuman: And finally- any advice for other Skechers customers?
~Lois Malcak: Call them early in the day or late. Don't forget any personal or account information you might need for Skechers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lois Malcak taken from his Skechers customer service problem that occurred on November 12th, 2017.