Skybeam: it has been more than *-weeks so far and we eve...
A Skybeam customer review by GetHuman user GetHuman-188647 from November 20th, 2017
Background on GetHuman-188647's case
GetHuman: GetHuman-188647 - can you tell our other Skybeam customers when your case took place?
GetHuman-188647: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Skybeam, and if so, how?
GetHuman: And which of these common Skybeam customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188647 a list of common Skybeam problems)
GetHuman-188647: "Lower my bill" was why I was trying to call.
GetHuman-188647's review of Skybeam customer service
GetHuman: So how would you sum up your experience for GetHuman's Skybeam customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188647: it has been more than *-weeks so far and we ever discontinued using our phone line. And the problem is still present. No status update.
GetHuman: Let's quantify your experience contacting Skybeam. On a scale of 1 to 5, how easy is it go get help on a Skybeam problem?
GetHuman-188647: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188647: I'd give them a one out of five on communication.
GetHuman: And what about Skybeam's ability to quickly and effectively address your problem?
GetHuman-188647: For that I would say three out of five.
GetHuman: And finally- any advice for other Skybeam customers?
GetHuman-188647: Call them early in the day or late. Don't forget any personal or account information you might need for Skybeam to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188647 taken from his Skybeam customer service problem that occurred on November 15th, 2017.
Skybeam
1.00 of 5 stars | 4 reviews
GetHuman-188647's Skybeam Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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