SmartBuyGlasses.com: Terrible service not displaying right product o...
A SmartBuyGlasses.com customer review by GetHuman user GetHuman-330295 from November 19th, 2017
Background on GetHuman-330295's case
GetHuman: GetHuman-330295 - can you tell our other SmartBuyGlasses.com customers when your case took place?
GetHuman-330295: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to SmartBuyGlasses.com, and if so, how?
GetHuman: And which of these common SmartBuyGlasses.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330295 a list of common SmartBuyGlasses.com problems)
GetHuman-330295: "Returns" was why I was trying to contact.
GetHuman-330295's review of SmartBuyGlasses.com customer service
GetHuman: So how would you sum up your experience for GetHuman's SmartBuyGlasses.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330295: Terrible service not displaying right product once the order is placed you have wait for upto * weeks to find out that they are out of stock via email there is no direct contact than when it comes to changing the or getting the money back there is no clear instructions and very poor response time so be carefull.
GetHuman: Let's quantify your experience contacting SmartBuyGlasses.com. On a scale of 1 to 5, how easy is it go get help on a SmartBuyGlasses.com problem?
GetHuman-330295: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330295: I'd give them a one out of five on communication.
GetHuman: And what about SmartBuyGlasses.com's ability to quickly and effectively address your problem?
GetHuman-330295: For that I would say two out of five.
GetHuman: And finally- any advice for other SmartBuyGlasses.com customers?
GetHuman-330295: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for SmartBuyGlasses.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330295 taken from his SmartBuyGlasses.com customer service problem that occurred on November 10th, 2017.
SmartBuyGlasses.com
2.00 of 5 stars | 8 reviews
GetHuman-330295's SmartBuyGlasses.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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