Smith & Wesson: Sent my gun in for a checkup since the model I...
A Smith & Wesson customer review by GetHuman user ~unhappy from November 24th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Smith & Wesson customers when your case took place?
~unhappy: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Smith & Wesson problems)
~unhappy: "Repairs" was why I was trying to call.
~unhappy's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: Sent my gun in for a checkup since the model I have is known for splitting into two pieces. Well all went well until the gun was sent to the wrong address, Even though they tell you to WRITE YOUR NAME ADDRESS PHONE ETC*** on a piece of paper and put it in with the gun. Well noone ever read the paper and it was sent to my old address. Then it sat in FEDEX for over a week while this mess was resolved. Long story short I got my gun, just very lucky someone didnt steal the thing because when it was rerouted to my correct address they marked the label wrong and the driver went ahead and left the package on the porch,, Man I dont know what to think of this mess.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~unhappy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Smith & Wesson customer service problem that occurred on November 14th, 2017.