Smithsonian Journeys: Been on Hold for * hours for the National Afric...
A Smithsonian Journeys customer review by GetHuman user GetHuman23336 from December 5th, 2017
Background on GetHuman23336's case
GetHuman: GetHuman23336 - can you tell our other Smithsonian Journeys customers when your case took place?
GetHuman23336: Yes I can. It was late at night, on November 29th.
GetHuman: Did you reach out to Smithsonian Journeys, and if so, how?
GetHuman: And which of these common Smithsonian Journeys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman23336 a list of common Smithsonian Journeys problems)
GetHuman23336: "None of those really matches why I wanted to call Smithsonian Journeys that day." was why I was trying to call.
GetHuman23336's review of Smithsonian Journeys customer service
GetHuman: So how would you sum up your experience for GetHuman's Smithsonian Journeys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman23336: Been on Hold for * hours for the National African American Museum of Culture and HIstory
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman23336: "BEEN ON HOLD FOR * HOURS FOR THE NATIONAL AFRICAN AMERICAN MUSEUM OF CULTURE AND HISTORY"
GetHuman: Let's quantify your experience contacting Smithsonian Journeys. On a scale of 1 to 5, how easy is it go get help on a Smithsonian Journeys problem?
GetHuman23336: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman23336: I'd give them a five out of five on communication.
GetHuman: And what about Smithsonian Journeys's ability to quickly and effectively address your problem?
GetHuman23336: For that I would say two out of five.
GetHuman: And finally- any advice for other Smithsonian Journeys customers?
GetHuman23336: Call them early in the day or late. Don't forget any personal or account information you might need for Smithsonian Journeys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman23336 taken from his Smithsonian Journeys customer service problem that occurred on November 29th, 2017.
Smithsonian Journeys
4.00 of 5 stars | 70 reviews
GetHuman23336's Smithsonian Journeys Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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