SnaggStuff.com: I called to change the shipping method on an or...

A SnaggStuff.com customer review by GetHuman user ~bobbyj from November 8th, 2017

Background on ~bobbyj's case

GetHuman: ~bobbyj - can you tell our other SnaggStuff.com customers when your case took place?
~bobbyj: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to SnaggStuff.com, and if so, how?
~bobbyj: I used the 877-881-1626 number I found for on the GetHuman SnaggStuff.com customer phone number page I was on: SnaggStuff.com Customer Service Phone Number
GetHuman: And which of these common SnaggStuff.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bobbyj a list of common SnaggStuff.com problems)
~bobbyj: "Returns" was why I was trying to contact.

~bobbyj's review of SnaggStuff.com customer service

GetHuman: So how would you sum up your experience for GetHuman's SnaggStuff.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobbyj: I called to change the shipping method on an order I placed. To my surprise a human picked up on the first ring and was happy to change the shipping method for me. Overall call took * mins. Impressive.
GetHuman: Let's quantify your experience contacting SnaggStuff.com. On a scale of 1 to 5, how easy is it go get help on a SnaggStuff.com problem?
~bobbyj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobbyj: I'd give them a five out of five on communication.
GetHuman: And what about SnaggStuff.com's ability to quickly and effectively address your problem?
~bobbyj: For that I would say five out of five.
GetHuman: And finally- any advice for other SnaggStuff.com customers?
~bobbyj: Call them early in the day or late. Don't forget any personal or account information you might need for SnaggStuff.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobbyj taken from his SnaggStuff.com customer service problem that occurred on October 31st, 2017.

SnaggStuff.com

5.00 of 5 stars | 72 reviews

~bobbyj's SnaggStuff.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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