Snap-On Inc.: Snapon solus edge lost power while doing a scre...
A Snap-On Inc. customer review by GetHuman user GetHuman-danmilli from December 8th, 2017
Background on GetHuman-danmilli's case
GetHuman: GetHuman-danmilli - can you tell our other Snap-On Inc. customers when your case took place?
GetHuman-danmilli: Yeah. It was evening, on December 2nd.
GetHuman: Did you reach out to Snap-On Inc., and if so, how?
GetHuman: And which of these common Snap-On Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-danmilli a list of common Snap-On Inc. problems)
GetHuman-danmilli: "Returns" was why I was trying to call.
GetHuman-danmilli's review of Snap-On Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Snap-On Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-danmilli: Snapon solus edge lost power while doing a screen calibration now goes to screen calibration screen automatically and does nothing else
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-danmilli: The solus edge lost power and shut down during calibration
GetHuman: Let's quantify your experience contacting Snap-On Inc.. On a scale of 1 to 5, how easy is it go get help on a Snap-On Inc. problem?
GetHuman-danmilli: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-danmilli: I'd give them a three out of five on communication.
GetHuman: And what about Snap-On Inc.'s ability to quickly and effectively address your problem?
GetHuman-danmilli: For that I would say one out of five.
GetHuman: And finally- any advice for other Snap-On Inc. customers?
GetHuman-danmilli: Call them early in the day or late. Don't forget any personal or account information you might need for Snap-On Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-danmilli taken from his Snap-On Inc. customer service problem that occurred on December 2nd, 2017.