Snapchat: I didn't receive my verification code, but they...
Background on GetHuman49520's case
GetHuman: GetHuman49520 - can you tell our other Snapchat customers when your case took place?
GetHuman49520: Yes I can. It was afternoon, on December 1st.
GetHuman: Did you reach out to Snapchat, and if so, how?
GetHuman: And which of these common Snapchat customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman49520 a list of common Snapchat problems)
GetHuman49520: "Account Access" was why I was trying to contact.
GetHuman49520's review of Snapchat customer service
GetHuman: So how would you sum up your experience for GetHuman's Snapchat customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman49520: I didn't receive my verification code, but they said they sent it!
GetHuman: Let's quantify your experience contacting Snapchat. On a scale of 1 to 5, how easy is it go get help on a Snapchat problem?
GetHuman49520: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman49520: I'd give them a five out of five on communication.
GetHuman: And what about Snapchat's ability to quickly and effectively address your problem?
GetHuman49520: For that I would say five out of five.
GetHuman: And finally- any advice for other Snapchat customers?
GetHuman49520: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Snapchat to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman49520 taken from his Snapchat customer service problem that occurred on December 1st, 2017.
Snapchat
3.70 of 5 stars | 54 reviews
GetHuman49520's Snapchat Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Snapchat, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Snapchat in any way.