Social Security: I called on Friday afternoon. I had to wait alm...
A Social Security customer review by GetHuman user ~william t bevis from November 24th, 2017
Background on ~william t bevis's case
GetHuman: ~william t bevis - can you tell our other Social Security customers when your case took place?
~william t bevis: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~william t bevis a list of common Social Security problems)
~william t bevis: "Can't Login" was why I was trying to call.
~william t bevis's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~william t bevis: I called on Friday afternoon. I had to wait almost two hours for a callback I called to report I worked a day. I was on the phone over a hour with numerous lengthy hold times. The rep suddenly said I can't hear you and hung up. The correct thing for him to do would have been to call me back...as I couldn't call him. But no...he didn't have the decency to call me back. I had waited patiently for number one to receive a phone call...number two while being on hold for a very long time. I called back at three and was told I would recieve a callback in a hour and fourth minutes. It's now *:** and still no callback. I am on hold as when I called I was just put on hold to wait for an operator. I wasn't given an option to receive a callback. I want to thank Social Security for a horrible expevidence. I wasted my Friday afternoon and still don't have resolution of my situation. My name is William T. Bevis. *** *** **** I would like a supervisor to call me. I'm a nice person and I realize soci
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~william t bevis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~william t bevis: I'd give them a five out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~william t bevis: For that I would say two out of five.
GetHuman: And finally- any advice for other Social Security customers?
~william t bevis: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~william t bevis taken from his Social Security customer service problem that occurred on November 15th, 2017.