SodaStream: Call was answered in ** - ** seconds and agent...
A SodaStream customer review by GetHuman user ~imjecki from November 27th, 2017
Background on ~imjecki's case
GetHuman: ~imjecki - can you tell our other SodaStream customers when your case took place?
~imjecki: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to SodaStream, and if so, how?
GetHuman: And which of these common SodaStream customer issues best describes the reason you wanted to talk to them?
(Shows ~imjecki a list of common SodaStream problems)
~imjecki: "Make a purchase" was why I was trying to call.
~imjecki's review of SodaStream customer service
GetHuman: So how would you sum up your experience for GetHuman's SodaStream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~imjecki: Call was answered in ** - ** seconds and agent satisfactorily answered the question and resolved the issue. Good number for soadastream
GetHuman: Let's quantify your experience contacting SodaStream. On a scale of 1 to 5, how easy is it go get help on a SodaStream problem?
~imjecki: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~imjecki: I'd give them a five out of five on communication.
GetHuman: And what about SodaStream's ability to quickly and effectively address your problem?
~imjecki: For that I would say five out of five.
GetHuman: And finally- any advice for other SodaStream customers?
~imjecki: Call them early in the day or late. Don't forget any personal or account information you might need for SodaStream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~imjecki taken from his SodaStream customer service problem that occurred on November 18th, 2017.