Solarwinds: It is virtually impossible to get a live voice...
A Solarwinds customer review by GetHuman user ~Disappointed from November 16th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other Solarwinds customers when your case took place?
~Disappointed: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Solarwinds, and if so, how?
GetHuman: And which of these common Solarwinds customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common Solarwinds problems)
~Disappointed: "Returns" was why I was trying to call.
~Disappointed's review of Solarwinds customer service
GetHuman: So how would you sum up your experience for GetHuman's Solarwinds customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: It is virtually impossible to get a live voice on any phone line or option as posted here or on their website or any other website for that matter. These people are not customer-oriented, even though they say "your call is important to us..blah, blah, blah." I wasted over an hour trying to get through to someone at SolarWinds with a simple billing question. I'll not make this mistake again.
GetHuman: Let's quantify your experience contacting Solarwinds. On a scale of 1 to 5, how easy is it go get help on a Solarwinds problem?
~Disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a two out of five on communication.
GetHuman: And what about Solarwinds's ability to quickly and effectively address your problem?
~Disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other Solarwinds customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Solarwinds to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his Solarwinds customer service problem that occurred on November 15th, 2017.
Solarwinds
2.50 of 5 stars | 2 reviews
~Disappointed's Solarwinds Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Solarwinds, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Solarwinds in any way.