Shepherd Texas Sonic is SOOOOOOO slow. the wait...
A Sonic customer review by GetHuman user ~lisa from November 21st, 2017
Background on ~lisa's case
GetHuman: ~lisa - can you tell our other Sonic customers when your case took place?
~lisa: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~lisa a list of common Sonic problems)
~lisa: "Overcharge/Strange charge" was why I was trying to call.
~lisa's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisa: Shepherd Texas Sonic is SOOOOOOO slow. the wait there is probably ** minutes or more every time i stop there. i stop alot and a few times i have just drove off so i won't be late to work in the mornings
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~lisa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisa: I'd give them a two out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~lisa: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonic customers?
~lisa: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisa taken from his Sonic customer service problem that occurred on November 15th, 2017.