Went to Sonic after seeing commercial for new p...
A Sonic customer review by GetHuman user ~Jade7709 from November 17th, 2017
Background on ~Jade7709's case
GetHuman: ~Jade7709 - can you tell our other Sonic customers when your case took place?
~Jade7709: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Jade7709 a list of common Sonic problems)
~Jade7709: "Make a reservation" was why I was trying to call.
~Jade7709's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jade7709: Went to Sonic after seeing commercial for new pretzel dog, when I ordered them a girl came over the intercom and said we do not have them, and clicked off, we left I have been back three times for the same thing and they do not seem to exist, same store, on Pacific Ave in Yuma AZ *****, it is frustrating when a product is well advertised and they do not have it available.
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~Jade7709: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jade7709: I'd give them a three out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~Jade7709: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonic customers?
~Jade7709: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jade7709 taken from his Sonic customer service problem that occurred on November 12th, 2017.