SonicElectronix.com: Order was split into two deliveries one arrived...
A SonicElectronix.com customer review by GetHuman user ~OkkerB from November 13th, 2017
Background on ~OkkerB's case
GetHuman: ~OkkerB - can you tell our other SonicElectronix.com customers when your case took place?
~OkkerB: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to SonicElectronix.com, and if so, how?
GetHuman: And which of these common SonicElectronix.com customer issues best describes the reason you wanted to talk to them?
(Shows ~OkkerB a list of common SonicElectronix.com problems)
~OkkerB: "Warranty claim" was why I was trying to call.
~OkkerB's review of SonicElectronix.com customer service
GetHuman: So how would you sum up your experience for GetHuman's SonicElectronix.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OkkerB: Order was split into two deliveries one arrived at my address in South Africa on ****-**-** but the other parcel was delivered to Australia according to the USPS.com tracing service. *The problem is that for the last * days I am left in the dark since the Sonic Electronix team is not responding to my support requests. I have place a $**** order with these guys and now do not know what is happening. *It has now been more than * days since I have raised this support request. How is it that you take so long to track my parcel and let me know what is going on?**I have place this order on ****-**-** after confirming that you had the items in stock, except for the BLD's that was supposed to come in two days later.**The shipment was only send on ****-**-**, that's ** days later.*Now ** days later on the ****-**-** my package is delivered to Australia and you guys are not answering my support requests. *Come on guys what is the problem here!
GetHuman: Let's quantify your experience contacting SonicElectronix.com. On a scale of 1 to 5, how easy is it go get help on a SonicElectronix.com problem?
~OkkerB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OkkerB: I'd give them a two out of five on communication.
GetHuman: And what about SonicElectronix.com's ability to quickly and effectively address your problem?
~OkkerB: For that I would say five out of five.
GetHuman: And finally- any advice for other SonicElectronix.com customers?
~OkkerB: Call them early in the day or late. Don't forget any personal or account information you might need for SonicElectronix.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OkkerB taken from his SonicElectronix.com customer service problem that occurred on November 11th, 2017.
SonicElectronix.com
1.50 of 5 stars | 2 reviews
~OkkerB's SonicElectronix.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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