Sony Ericsson Mobile: It is very hard to gets a replacement I called...
A Sony Ericsson Mobile customer review by GetHuman user ~Paul from November 17th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other Sony Ericsson Mobile customers when your case took place?
~Paul: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Sony Ericsson Mobile, and if so, how?
GetHuman: And which of these common Sony Ericsson Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Sony Ericsson Mobile problems)
~Paul: "Repairs" was why I was trying to call.
~Paul's review of Sony Ericsson Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony Ericsson Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: It is very hard to gets a replacement I called many times spoke with manager every times say send me new phone but didn't then I need to call again again.....still didn't get my phone it is been more than a month now.
GetHuman: Let's quantify your experience contacting Sony Ericsson Mobile. On a scale of 1 to 5, how easy is it go get help on a Sony Ericsson Mobile problem?
~Paul: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a two out of five on communication.
GetHuman: And what about Sony Ericsson Mobile's ability to quickly and effectively address your problem?
~Paul: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony Ericsson Mobile customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Sony Ericsson Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Sony Ericsson Mobile customer service problem that occurred on November 13th, 2017.