Sony VAIO: I have been dealing with this simple problem si...
A Sony VAIO customer review by GetHuman user ~dwanwv from November 24th, 2017
Background on ~dwanwv's case
GetHuman: ~dwanwv - can you tell our other Sony VAIO customers when your case took place?
~dwanwv: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~dwanwv a list of common Sony VAIO problems)
~dwanwv: "Warranty claim" was why I was trying to call.
~dwanwv's review of Sony VAIO customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dwanwv: I have been dealing with this simple problem since oct *st ****. Missed tier * call on Fri **th cant get call back Today is the **th Keep getting run around and passing me on to get me off the phone and not keeping records of how mny or last time I called.
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~dwanwv: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dwanwv: I'd give them a three out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~dwanwv: For that I would say four out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~dwanwv: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dwanwv taken from his Sony VAIO customer service problem that occurred on November 16th, 2017.