Sorel.com: No customer service. Placed an order to be sen...

A Sorel.com customer review by GetHuman user ~Rodger from November 25th, 2017

Background on ~Rodger's case

GetHuman: ~Rodger - can you tell our other Sorel.com customers when your case took place?
~Rodger: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sorel.com, and if so, how?
~Rodger: I used the 888-697-6735 number I found for on the GetHuman Sorel.com customer phone number page I was on: Sorel.com Customer Service Phone Number
GetHuman: And which of these common Sorel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Rodger a list of common Sorel.com problems)
~Rodger: "Warranty claim" was why I was trying to call.

~Rodger's review of Sorel.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sorel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rodger: No customer service. Placed an order to be sent overnight. Two days later, I call for a tracking number. My order had not been processed yet. When I asked about the additional cost of overnight shipping, I was told that when it ships, it will be sent overnight. When I asked if he could send me a tracking number, he refused.
GetHuman: Let's quantify your experience contacting Sorel.com. On a scale of 1 to 5, how easy is it go get help on a Sorel.com problem?
~Rodger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rodger: I'd give them a one out of five on communication.
GetHuman: And what about Sorel.com's ability to quickly and effectively address your problem?
~Rodger: For that I would say one out of five.
GetHuman: And finally- any advice for other Sorel.com customers?
~Rodger: Call them early in the day or late. Don't forget any personal or account information you might need for Sorel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rodger taken from his Sorel.com customer service problem that occurred on November 18th, 2017.

Sorel.com

1.00 of 5 stars | 11 reviews

~Rodger's Sorel.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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