South Jersey Gas: I have been without heat, hot water or a workin...

A South Jersey Gas customer review by GetHuman user ~Solider home from deployment from November 24th, 2017

Background on ~Solider home from deployment's case

GetHuman: ~Solider home from deployment - can you tell our other South Jersey Gas customers when your case took place?
~Solider home from deployment: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
~Solider home from deployment: I used the 888-766-9900 number I found for on the GetHuman South Jersey Gas customer phone number page I was on: South Jersey Gas Customer Service Phone Number
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Solider home from deployment a list of common South Jersey Gas problems)
~Solider home from deployment: "Change appointment" was why I was trying to call.

~Solider home from deployment's review of South Jersey Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Solider home from deployment: I have been without heat, hot water or a working gas stove for four days . Every time I call a customer service rep tells me that I am on a scheduled list and some one will be out today . I wait at home all day for no one to show up. Completely unprofessional and unreliable. I am trying to start a new service and they make it impossible.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Solider home from deployment: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Solider home from deployment: I'd give them a four out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Solider home from deployment: For that I would say three out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Solider home from deployment: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Solider home from deployment taken from his South Jersey Gas customer service problem that occurred on November 17th, 2017.

South Jersey Gas

1.26 of 5 stars | 164 reviews

~Solider home from deployment's South Jersey Gas Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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