Southwest Airlines: Buenas noches, desde mi ultimo vaje eo ** de ju...
A Southwest Airlines customer review by GetHuman user ~siri porter from November 23rd, 2017
Background on ~siri porter's case
GetHuman: ~siri porter - can you tell our other Southwest Airlines customers when your case took place?
~siri porter: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~siri porter a list of common Southwest Airlines problems)
~siri porter: "Flight delayed" was why I was trying to call.
~siri porter's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~siri porter: Buenas noches, desde mi ultimo vaje eo ** de junio a Miami, tengo una molestia con ustedes, Desde que commence a usar esta linea aerea estaba encantada, con sus aviones, precios, puntualidad, personal fuera y dentro de avion, muy amables. Hasta que vi dentro del mismo aereopuerto Luis Munoz Marin, cuando entregue mis maletas, como dos personas alli, cijian las maletas luego de revisarlas y las tiraban como bolsas de basura, sin importarles lo que alli uno llevaba ni destrozar una maleta nueva como es mi caso, quede impactada, pq es una falta de respeto. Espero toen medidas con esto pq no les conviene y me retiraria no apoyando su linea aerea.*gracias. *mi nombre es Sri-Dasi Porter ***-***-****
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~siri porter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~siri porter: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~siri porter: For that I would say two out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~siri porter: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~siri porter taken from his Southwest Airlines customer service problem that occurred on November 14th, 2017.