Southwest Airlines: Carry on any luggage possible because Southwest...
A Southwest Airlines customer review by GetHuman user ~Barbara Hammond from October 31st, 2017
Background on ~Barbara Hammond's case
GetHuman: ~Barbara Hammond - can you tell our other Southwest Airlines customers when your case took place?
~Barbara Hammond: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Hammond a list of common Southwest Airlines problems)
~Barbara Hammond: "Refund a Charge" was why I was trying to call.
~Barbara Hammond's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Hammond: Carry on any luggage possible because Southwest is not responsible for any damage! The broken zipper on my less than one year old luggage is not their problem. Beware!!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Barbara Hammond: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Hammond: I'd give them a three out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Barbara Hammond: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Barbara Hammond: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Hammond taken from his Southwest Airlines customer service problem that occurred on October 29th, 2017.