Southwest Airlines: Had medicine stolen from luggage on last flight...
A Southwest Airlines customer review by GetHuman user ~Never Again!!! from November 19th, 2017
Background on ~Never Again!!!'s case
GetHuman: ~Never Again!!! - can you tell our other Southwest Airlines customers when your case took place?
~Never Again!!!: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again!!! a list of common Southwest Airlines problems)
~Never Again!!!: "Flight delayed" was why I was trying to call.
~Never Again!!!'s review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again!!!: Had medicine stolen from luggage on last flight. Called all of your numbers and just got busy tone. I'm sure if I wanted to book a $**** flight you would help right away. Your service is horrible...as I expected!!!!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Never Again!!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again!!!: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Never Again!!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Never Again!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again!!! taken from his Southwest Airlines customer service problem that occurred on November 16th, 2017.