Southwest Airlines: I actually had to call three times because of m...

A Southwest Airlines customer review by GetHuman user ~Angelina Daniell from November 20th, 2017

Background on ~Angelina Daniell's case

GetHuman: ~Angelina Daniell - can you tell our other Southwest Airlines customers when your case took place?
~Angelina Daniell: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~Angelina Daniell: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~Angelina Daniell a list of common Southwest Airlines problems
~Angelina Daniell: "Flight Inquiry" was why I was trying to call.

~Angelina Daniell's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angelina Daniell: I actually had to call three times because of my trying to coordinate my flight with a friend. All agents were helpful. Especially the first one. Southwest is a very good airline and is consistant in service.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Angelina Daniell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angelina Daniell: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Angelina Daniell: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Angelina Daniell: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angelina Daniell taken from his Southwest Airlines customer service problem that occurred on November 16th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~Angelina Daniell's Southwest Airlines Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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