Southwest Airlines: I used the call back option and didn't get a ca...
A Southwest Airlines customer review by GetHuman user GetHuman-274955 from October 29th, 2017
Background on GetHuman-274955's case
GetHuman: GetHuman-274955 - can you tell our other Southwest Airlines customers when your case took place?
GetHuman-274955: Yes I can. It was evening, on October 23rd.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274955 a list of common Southwest Airlines problems)
GetHuman-274955: "Question About A Booking" was why I was trying to call.
GetHuman-274955's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274955: I used the call back option and didn't get a call back. I found out it is because my phone doesn't accept blocked numbers. I called them back and waited about an hour later and decided to wait on the phone. It took ** minutes, and this was when there was a lot of snow in the north east.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
GetHuman-274955: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274955: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
GetHuman-274955: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
GetHuman-274955: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274955 taken from his Southwest Airlines customer service problem that occurred on October 23rd, 2017.