Southwest Airlines: It was a pain to have to call this number inste...
A Southwest Airlines customer review by GetHuman user ~Bibi Jones from November 24th, 2017
Background on ~Bibi Jones's case
GetHuman: ~Bibi Jones - can you tell our other Southwest Airlines customers when your case took place?
~Bibi Jones: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Bibi Jones a list of common Southwest Airlines problems)
~Bibi Jones: "Flight Inquiry" was why I was trying to call.
~Bibi Jones's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bibi Jones: It was a pain to have to call this number instead of the standard number as it was busy the first ** times I called, but after I got through everything was handled quickly and satisfactorily.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Bibi Jones: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bibi Jones: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Bibi Jones: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Bibi Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bibi Jones taken from his Southwest Airlines customer service problem that occurred on November 16th, 2017.